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Frequently Asked Questions

Please reach us at sales@usbussolutions.com if you cannot find an answer to your question.

We require a minimum of 72 hours notice for cancellations. Cancellations made within 72 hours of the trip may be subject to a cancellation fee.  If a reservation is canceled on the day of  scheduled, a $250 cancellation fee will apply. 


Yes, all of our buses come with a professional, licensed driver.


Yes, food and drinks are allowed on the bus. However, we ask that you clean up after yourself and dispose of any trash properly.


 Excessive mess caused by food, drinks, candy, or other substances may result in a $150 cleaning fee. If the vehicle requires sanitization due to bodily fluids, a $350 sanitization fee will apply 


We provide charter bus, school bus, and passenger van transportation for schools, sports teams, corporate groups, events, airport transfers, cruise port transportation, and private group travel. All services include a professionally licensed driver and a properly maintained vehicle. 


 Yes. All vehicles and operations meet the safety and operational requirements of the State of Florida. Our company maintains all required licenses, permits, and insurance coverage in compliance with Florida regulations. 


 Yes. For reservations that include more than two service dates, a non-refundable deposit equal to 50% of the total trip cost is required to confirm the booking. 


 If additional time is required beyond the agreed service duration, an extra hourly charge between $30 and $45 per hour may apply depending on the vehicle operating that day. 


 No. Tolls, parking fees, and exclusive entrance fees are not included in the base trip price and will be billed separately.  


  Yes. Payments made by credit card are subject to a 3.5% convenience fee 


The client booking the trip is responsible for the conduct of all passengers. Any damage caused to the vehicle may result in repair costs charged to the client. 


The company is not responsible for delays or cancellations caused by events beyond its control, including severe weather, road closures, government actions, or other unforeseen circumstances. 


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